Front Desk Agent

Pay starting at $15.00 / per hr

Duties and Responsibilities include the following.  Other duties may be assigned.

• Greets and assists all guests during arrival and departure.*
• Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints.*
• Processes all reservations and cancellation requests in a timely manner by mail, telephone, fax or in person.*
• Maximizes room revenue and occupancy levels through suggestive selling techniques.*
• Handles the departments accounting system of money, receipts, guest accounts, and other forms of credit. Balances shift cash and accounts.*
• Operates the department’s cash register.*
• Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests.*
• Perform clerical duties to include handling incoming and outgoing mail, faxing, photocopying, and bookkeeping as needed.*
• Acts as manager on duty when manager is not available.
• Maintains information and communication sources such as room inventory, lost and found log,  telephone information, log book, and hotel directories; operates switchboard to handle customer inquiries, wakeup calls and the paging of guests.*
• Attends meetings as required.
• Follows established safety procedures.
• Provides assistance to other departments of the hotel to contribute to its smooth operation. Assists at the dining room/complimentary coffee station as needed.
• Maintain a clean, pleasant, and professional image to guests and associates.
• Complies with all hotel policies and procedures.